Privacy Policy

 Effective Date: March 6, 2024

Introduction

Welcome to FoodChain! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines the types of data we collect, how we use it, and the steps we take to safeguard it. By using the FoodChain app, you agree to the terms outlined in this policy.

Information We Collect

We collect only the necessary information required for the proper functioning of our app:

1. Personal Information: When you register, update your profile, or interact with the app, we may collect your name, email address, phone number and business address.
2. Location Information: We collect location data only when required for order fulfillment:
   • Customers: When placing an order to ensure accurate delivery.
   • Vendors: When managing an order.
   • Delivery personnel: When fulfilling an order.
3. Usage and Preference Information: We gather insights on how users interact with the app, including search queries and feature preferences, to improve functionality.
4. Device Information: We collect data on device models, operating systems, software versions, and network details to optimize app performance.

How We Use Your Information

We use your data strictly for the following purposes:

• To Provide and Improve Services: Ensuring seamless operation, processing orders, and enhancing user experience.
• For Safety and Security: Verifying identities, preventing fraud, and ensuring data protection.
• For Customer Support: Addressing technical issues and responding to inquiries.
• For Communication: Sending service-related notifications and updates.

Data Sharing Policy

We do not sell, track, or share user data with third-party advertisers. Your data is only shared in the following cases:

• With Service Providers: hosting providers, and customer support teams who help us operate the app.
• For Legal Reasons: If required by law or to protect our users and platform from fraud or security threats.

User Rights and Control

You have control over your personal data:

• Update or Correct Information: Manage your profile settings within the app.
• Account Deletion: Request account deletion through support. Inactive accounts (90+ days) will be automatically deleted.

Data Security Measures

We implement strict security protocols to protect your information from unauthorized access, misuse, or breaches.

Changes to This Privacy Policy

We may update this policy periodically. Changes will be communicated through app notifications or this page.

Contact Us

For privacy-related inquiries, please contact us at [email protected].